I want to return my item. Do I have to pay for shipping?
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Returns are free for items that are defective or incorrect. For other returns, shipping costs may apply. Please check our return policy for details.
If I place my order today how soon will I get it? Will it ship the same day?
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Orders placed before 2 PM EST on business days typically ship the same day. Delivery times vary based on your location and selected shipping method.
Is there a ThinQShopping store location in my city?
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We have our flagship NYC SuperStore. Please visit our Store Info section for directions and hours of operation.
How do I return or exchange an item?
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You can initiate a return through your account dashboard or contact customer service. Items must be returned within 20 days in original condition with all packaging.
Why can't I return my item?
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Some items may be non-returnable due to hygiene reasons, custom orders, or special conditions. Please check the product page or contact customer service for specific return eligibility.
Does ThinQShopping charge a restocking fee for returns?
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We do not charge restocking fees for returns made within the return policy timeframe and in original condition.
When will my Store Pickup order be ready?
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Store pickup orders are typically ready within 2-4 hours during business hours. You'll receive an email notification when your order is ready for pickup.
I'm visiting from overseas; can I get the taxes back when I leave the country?
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Yes, international visitors may be eligible for tax refunds. Please bring your receipt and passport to our store for assistance with tax-free shopping documentation.
Will ThinQShopping collect any sales tax on my order?
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Sales tax is applied based on your shipping address and local tax laws. Tax-exempt customers can provide documentation during checkout.
Can I still get the Deal Zone sale price even if it's sold out?
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Deal Zone prices are only available while supplies last. Once an item is sold out, regular pricing applies. You can sign up for restock notifications.
Can I reorder my item at the discounted price I paid before?
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Previous sale prices are not guaranteed. Current pricing applies to all new orders. Check our current promotions for the best available deals.
Can I place an order online and pick up from a ThinQShopping warehouse?
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Yes, you can select store pickup during checkout. Orders are available for pickup at our NYC SuperStore location.
What are your shipping options?
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We offer standard, expedited, and overnight shipping options. Free shipping is available on orders over $50.
How long does shipping take?
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Standard shipping typically takes 5-7 business days. Expedited shipping takes 2-3 business days, and overnight shipping arrives the next business day.
Can I track my order?
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Yes, you'll receive a tracking number via email once your order ships. You can track your package using our order tracking page.
What payment methods do you accept?
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We accept all major credit cards, PayPal, ThinQShopping gift cards, and store credit.
Is my payment information secure?
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Yes, we use industry-standard encryption to protect your payment information. We never store your full credit card details.
I want to return my item. Do I have to pay for shipping?
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Returns are free for items that are defective or incorrect. For other returns, shipping costs may apply. Please check our return policy for details.
When will my Store Pickup order be ready?
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Store pickup orders are typically ready within 2-4 hours during business hours. You'll receive an email notification when your order is ready for pickup.
What are your shipping options?
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We offer standard, expedited, and overnight shipping options. Free shipping is available on orders over $50.
What payment methods do you accept?
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We accept all major credit cards, PayPal, ThinQShopping gift cards, and store credit.
How do I apply a discount code?
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Enter your discount code in the "Promo Code" field during checkout. The discount will be applied automatically if the code is valid.
How do I obtain the rebate for my item?
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Submit your rebate form and receipt to the manufacturer within the specified timeframe. Rebate processing times vary by manufacturer.
Are there student discounts available?
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Yes, we offer student discounts through our EDU Advantage program. Students can apply for membership to receive special pricing.
How can I check the status of my order?
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You can check your order status by logging into your account or using the order tracking number sent to your email.
Why hasn't my order shipped yet?
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Orders typically ship within 1-2 business days. Delays may occur due to high order volume, item availability, or payment verification.
Can I cancel my order?
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You can cancel your order if it hasn't shipped yet. Contact customer service immediately to cancel your order.
What are your store hours?
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Our NYC SuperStore is open Monday through Saturday 9 AM to 7 PM, and Sunday 10 AM to 6 PM. Hours may vary on holidays.
Where is your store located?
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Our flagship store is located at 420 9th Ave, New York, NY 10001. Visit our Store Info page for directions and parking information.
Do you offer in-store pickup?
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Yes, you can select store pickup during checkout. Orders are typically ready within 2-4 hours during business hours.
How soon will an item that is out of stock or back-ordered be available?
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Back-order availability varies by product. You can sign up for email notifications to be alerted when items are back in stock.
Can I pre-order items that aren't available yet?
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Yes, many upcoming products are available for pre-order. Your card will be charged when the item ships.
Why does the website limit how many of one item I can order?
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Quantity limits help ensure fair access to popular items and prevent reselling. Limits vary by product and availability.
How do I return or exchange an item?
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You can initiate a return through your account dashboard or contact customer service. Items must be returned within 20 days in original condition with all packaging.
Why can't I return my item?
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Some items may be non-returnable due to hygiene reasons, custom orders, or special conditions. Please check the product page or contact customer service for specific return eligibility.
Does ThinQShopping charge a restocking fee for returns?
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We do not charge restocking fees for returns made within the return policy timeframe and in original condition.
Where do you ship internationally?
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We ship to over 200 countries worldwide. Check our International Shipping page for specific countries and rates.
Will I have to pay customs or import duties?
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Customs and import duties are the responsibility of the recipient and vary by country. These fees are not included in your order total.
Can I use foreign currency to pay?
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All prices are displayed in USD. Your credit card company will convert the amount to your local currency at the current exchange rate.
What warranty comes with my purchase?
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Most products come with a manufacturer's warranty. Warranty terms vary by product and manufacturer. Check the product page for specific warranty information.
Do you do repairs?
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We can help coordinate repairs through manufacturer warranty services. Contact customer service for assistance with repair options.
How do I claim warranty service?
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Contact the manufacturer directly for warranty claims, or reach out to our customer service team for assistance with the warranty process.
How does the rewards program work?
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Earn points on every purchase that can be redeemed for discounts on future orders. Sign up for free to start earning rewards.
Can I use a ThinQShopping gift card online?
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Yes, ThinQShopping gift cards can be used for both online and in-store purchases. Enter your gift card code during checkout.
How do I check my gift card balance?
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You can check your gift card balance by entering the card number on our gift card balance page or by contacting customer service.
What is your used item return policy?
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Used items have a 7-day return policy. Items must be returned in the same condition as received with all original packaging and accessories.
Can I sell my gear to ThinQShopping?
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Yes, we accept trade-ins and purchases of used equipment. Contact our used department for a quote on your items.
What warranty comes with used items?
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Used items come with a 30-day warranty covering defects. Extended warranty options may be available for purchase.
How can I provide feedback about my experience?
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We value your feedback! You can complete our customer satisfaction survey sent via email after your purchase, or contact customer service directly.
Will my survey responses be kept confidential?
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Yes, all survey responses are confidential and used only to improve our services. Your personal information is never shared.
